Compensation

Discounted fares and compensation will be available for customers affected by Derby Resignalling under a joint scheme between Network Rail, East Midlands Trains and CrossCountry.

While the upgrade is carried out there will be periods of time when customers wishing to travel to and from Derby will need to use the replacement bus service. During these times, East Midlands Trains and CrossCountry customers will be offered a discount or compensation.

 

Details by line of route:

Services between Derby and Crewe – 22nd July to 2nd September
  • Valid for East Midlands Trains customers travelling between Derby (and Peartree) to/from all stations Tutbury & Hatton to Crewe
  • A 15% discount will apply to passengers who purchase an Anytime, Off Peak or weekly season ticket
  • Passengers who usually purchase monthly season tickets are advised to purchase weekly season tickets in order to benefit from the 15% discount.
  • Passengers with season tickets valid for three months or more (including annual season tickets) will automatically receive two weeks’ worth of travel vouchers in compensation via post. If you have not received anything by 22nd July, please contact getintouch@eastmidlandstrains.co.uk
Services between Nottingham, Derby and Birmingham – 22nd July to 2nd September
  • Valid for CrossCountry customers travelling between Nottingham, Derby and Birmingham (including Beeston, Attenborough, Burton-on-Trent, Lichfield, Tamworth and Wilnecote)
  • A 15% discount will apply to passengers who purchase an Anytime, Off Peak or weekly season ticket, when your journey is only possible by using the replacement bus service
  • Passengers who usually purchase monthly season tickets are advised to purchase weekly season tickets in order to benefit from the 15% discount.
  • Passengers with season tickets valid for three months or more (including annual season tickets) should contact CrossCountry to discuss compensation either by sending an email to customer.relations@crosscountrytrains.co.uk or by calling 03447 369 123.
Services between Derby and Sheffield – 30th July to 2nd September
  • Valid for East Midlands Trains customers travelling between Derby (and Belper) to/from Chesterfield, Dronfield and Sheffield
  • A 15% discount will apply to passengers who purchase an Anytime, Off Peak or weekly season ticket
  • Passengers who usually purchase monthly season tickets are advised to purchase weekly season tickets in order to benefit from the 15% discount.
  • Passengers with season tickets valid for three months or more (including annual season tickets) will automatically receive two weeks’ worth of travel vouchers in compensation via post. If you have not received anything by 22nd July, please contact getintouch@eastmidlandstrains.co.uk
Services between Derby and Matlock – 25th August to 7th October
  • Valid for East Midlands Trains customers travelling between Derby and Matlock
  • A 15% discount will apply to passengers who purchase an Anytime, Off Peak or weekly season ticket
  • Passengers who usually purchase monthly season tickets are advised to purchase weekly season tickets in order to benefit from the 15% discount.
  • Passengers with season tickets valid for three months or more (including annual season tickets) will automatically receive two weeks’ worth of travel vouchers in compensation via post. If you have not received anything by 22nd July, please contact getintouch@eastmidlandstrains.co.uk

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