At East Midlands Trains we are committed to protecting and respecting your privacy. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.
Information we may collect from you
We may collect and process the following data about you: Information that you provide by filling in forms on our website, eastmidlandstrains.co.uk. This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services.
We may also ask you for information when you report a problem with our site. If you contact us, we may keep a record of that correspondence. We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
The industry regulator, The Office of Rail and Road (ORR), is undertaking market research to understand how well we dealt with complaints. This will involve a short online survey about how your complaint was handled and will be sent to you via email by a professional research agency called Critical Research . If you do not wish to be contacted about the survey, please advise the team member dealing with your complaint. Alternatively, you can contact us at email@example.com.
More information about the ORR and Critical Research can be found at the following websites:
Details of your visits to our site (including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise) and the resources that you access.
For research purposes, we may use information gathered and provided to us by our ticketing partner - The Trainline - in relation to transactions and bookings made for our services.
IP addresses and cookies
We may collect information about your computer, including, where available, your IP address, operating system and browser type, for system administration. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
Our aim is to continually improve the experience you have when you visit our website. As part of this process we use ‘cookies’. Cookies are small text files containing information about your browsing session (e.g. which pages you visited) which are located in your browser directory.
We use different types of cookies and each has a specific function.
Some cookies are essential to the working of the website and allow you to navigate easily from page to page and perform certain functions (e.g. making a purchase). Other nonessential cookies allow us to analyse how you use our site, which enables us to make decisions about how best to improve the website design and functionality to fit your future needs.
Stagecoach will not store personally identifiable information such as credit card or address details in the cookies we create. All data collected using a cookie will be anonymous and will not hold specific knowledge of who a visitor is.
Usually web browsers are set to accept cookies. If you have visited this site, however, and did not want cookies to be used please exit the site and use your browser tools settings to delete the cookies. If you do this and revisit this site, cookies will again be set unless you change your browser settings to reject cookies.
Stagecoach is committed to comply with the recent legislation changes for storing information on a user’s computer or mobile device which are detailed on the ICO website. We aim to be honest and clear about your privacy when using our website.
Where we store your personal data
Uses made of the information
We use information held about you in the following ways:
• To ensure that content from our site is presented in the most effective manner for you and for your computer.
• To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
• To carry out our obligations arising from any contracts entered into between you and us.
• To allow you to participate in interactive features of our service, when you choose to do so.
• To notify you about changes to our service.
If you are an existing customer or a former customer of Midland Mainline or Central Trains, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those that were the subject of a previous sale to you. If you are a new customer, we will contact you by electronic means only if you have consented to this.
Disclosure of your information
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by not checking certain boxes on the forms we use to collect your data. Our site may, from time to time, contain links to and from the websites of our partner networks and affiliates. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Access to information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Fulfilling any access request may be subject to an administration charge of £10. You can exercise the right at any time by contacting us at Customer Relations, East Midlands Trains, Prospect House, No. 1 Prospect Place, Millennium Way, Pride Park, Derby, DE24 8HG.
If you wish to unsubscribe from East Midlands Trains then please contact our customer services team at firstname.lastname@example.org